Service Commitments

Effective April 2026 · Echelon Intelligence Group LLC

Availability

Target uptime

99.5% monthly

5-node global federation

Status page

rubric-protocol.com/status

Real-time

Incident notification

< 30 minutes

Performance

Attestation response

< 500ms p95

/v1/attest

HCS confirmation

< 90 seconds

Tier-2 flush cycle

Verification response

< 200ms p95

/v1/verify/:id

Data Retention

Developer

7 days

HOT storage

Standard

30 days

HOT + WARM

Enterprise

365 days

HOT + WARM + COLD

HCS anchors

Permanent

Hedera public ledger

Support Response

Standard

< 24 hours

Enterprise

< 4 hours

Email · business hours

Dedicated

< 1 hour

Email · 24/7

Security

Signing algorithm

ML-DSA-65

NIST FIPS 204

Transport

TLS 1.2+ / mTLS

SSL Labs A+

Key management

3-of-5 threshold key custody

Per-node encrypted keystore at rest

Ledger

Hedera mainnet

Public · independently verifiable

Regulatory Compliance

EU AI Act Art. 12

All tiers

Automatic logging · tamper-proof

SR 26-2

Enterprise+

Model inventory · risk tiers

FINRA 3110/3120

Enterprise+

Supervision records · 90-day min

FFIEC IT Exam

Enterprise+

Audit log completeness evidence

GDPR Art. 22

Enterprise+

Automated decision documentation

Examination package

Single API call

PDF + JSON · GRC export

These commitments apply to Rubric Protocol API services operated by Echelon Intelligence Group LLC. Regulatory examination packages (EU AI Act Annex IV, SR 26-2, NIST AI RMF, TX TRAIGA, CO AI Act, FINRA 3110, FFIEC) are available on Enterprise and Dedicated tiers. Exclusions include Hedera network outages, force majeure events, and customer misconfiguration. Contractual SLA terms are available for Enterprise and Dedicated customers. Contact Scott@Rubric-Protocol.com for enterprise agreements.